Small Animal and Avian Care at Westover Vets
We pride ourselves in both the exceptional level of care available to our patients and the friendly, approachable and affordable service we provide to their owners. Our current small animal veterinary team of Chris Tomlinson, Toby Morrell, Michael Sims, Will Nash, Ann-Marie Coughlan, Sarah Hunter, Rebecca Clayton and Philip Montgomery have over 75 years of experience between them and are supported by a team of equally experienced, fully qualified veterinary nurses. We understand that animals are more than just pets and through transparent, compassionate care we have built strong relationships with our clients over the years and aim to continue doing so.
- Why choose us?
- Surgery Hours and Appointments
- Our Health Care Plans
- Pet Insurance Plans
- Vaccination and Neutering
- Puppy Socialisation
- Nurse Clinics
- Complementary Medicine
- Our Facilities
- NEW: Dog Massage
Why Choose Us?
- Highly experienced, caring and trusted staff
- Extensive range of diagnostic facilities, equipment and in-house laboratory
- Experts in treating dogs, cats, rabbits and all small pets.
- FREE puppy socialisation classes given with every vaccination course and numerous free nurse clinics, to help pick up potential problems throughout your pet’s life.
- Long opening hours, competitive prices and affordable health care plans.
Out Of Hours cover provided 24/7. A vet and a nurse will be available 24 hours a day 7 days a week to respond to any emergency.
In house behaviouralist, dog training, acupuncture and animal massage.
Surgery Hours and Appointments
We operate long consulting hours to provide an opportunity for all of our clients to find a time that suits them.
Routine consultations are available from 8am until 12pm and 1.30pm until 6.30pm Monday to Friday.
The surgery is also open for routine appointments from 8.40am until 12.15pm every Saturday.
We understand that it is not always easy to bring your pet to the vets and there are many instances where a home visit is preferable. With this in mind, we have an animal ambulance and endeavour to make home visits available whenever they are requested.
Fond Farewells is a unique service to help you say goodbye to your pet in a way that suits you. We take great pride at this difficult time and will always handle your pet with the respect and dignity they deserve. We aim to tailor our service to suit you and your pet; even giving your pet the opportunity to stay in their own home, surrounded by their familiar toys and peaceful surroundings.
Emergency Out of Hours
We provide our own out of hours emergency service. Please ring the usual surgery number 01692 403202 to be directed to an on-call number to speak to one of our veterinary surgeons.
Our Health Care Plans
Our Health Care Plan is fantastic value for money and our way of rewarding you for ensuring your pet has the best possible preventative health care.
We know it is the most affordable scheme for miles around and provides all the protection your pet will need.
Here at Westover Veterinary Practice we aim to give all our patients the best footing from day one when they visit us as puppies or kittens right through until their latter years. With this in mind we have put together a comprehensive preventative health care plan to ensure you have a happy, healthy pet. The health care plan helps to ensure your pet is covered against all major parasites and viral disease with the cost spread over the year.
Our scheme includes all the essential treatments your pets needs throughout life, such as:-
- Annual Health check and Booster Vaccination.
- A six month Health Check.
- Flea Treatments – sufficient for 12 months.
- Worming Treatments – sufficient for 12 months.
- 5% Discount on: Neutering/Dental work/Surgery/Pets Passport Scheme and additional parasite control.
- 10% Discount on: Additional vaccination e.g.Kennel Cough/Rabies.
- FREE microchipping
- FREE Unlimited nail trims
- Additional Benefits Include exclusive seasonal offers and promotions, Low cost Accidental Injury Cover Option.
- Plans start from £9.90 for your Rabbit, £11.00 for your Cat and £11.50 for your small Dog, per month.
The control of parasites both on your dog and in the home environment is vital and particular attention should be paid if there are small children in your household. To assist you we are able to advise on a range of products which can kill the adult fleas, and control the production of eggs and larvae in the environment, reducing the risk of discomfort to your pet and lessen the chances of dermatological consequences, such as Flea Allergic Dermatitis and other skin irritations. We have prescription only parasite control to help you control worms, ticks and fleas on your pet and in your home.
Pet Insurance Plans
We never want money to be an issue should your pet require treatment but there is also no doubt that the provision of high-quality veterinary care can be costly.
We hope your pet stays in good health but, ask yourself, could you afford an unexpected veterinary bill of £2000? In the absence of a Pet National Health Service, lifelong pet insurance may offer the best solution for pet owners.
It is, for this reason, we suggest all our clients take out a good quality pet insurance product. We are a Vetsure-accredited practice and, as such, promote the Vetsure range of pet insurance products. As a recognised practice, we beneﬁt from active communication channels with the Vetsure team. This means that we can obtain pre-authorisation prior to starting treatment and can help make the claim process as easy as possible.
Why do we promote Vetsure?
The Vetsure pet insurance range has been designed in close collaboration with vets to try to keep things as clear and simple as possible.
We work very closely with Vetsure to make sure that, should your pet require treatment, we will make the claims process as simple as possible.
Because we are a Vetsure accredited practice, all claims will be settled direct. This means at the time of treatment, simply pay the policy excess contribution and leave the rest to us!
Pick and choose from a range of beneﬁts to suit you and your budget. You can further tailor your cover and choose between three excess levels (£69, £109 and £149). The higher the excess you choose, the lower the monthly premium.
Vetsure will only charge the excess ONCE per unrelated condition (many pet insurers charge the excess every year – which can soon make costs add up).
Vetsure insurance policies aim to avoid the pitfalls so frequently experienced with other types of policies. Therefore, ALL Vetsure policies are ‘lifelong’, which means their policies provide cover for long-term and recurring conditions (just be sure to renew your policy and keep your premiums up to date).
Get 5 Weeks’ Free*!
Furthermore, as a fully accredited Vetsure practice we can exclusively offer our clients 5 weeks cover free of charge. Simply choose whichever level of cover you are interested in taking out and get the first 5 weeks free. If you’re happy, your cover will continue seamlessly!
To activate your 5 Weeks’ Free cover call the friendly team at Vetsure on 0800 050 2022.
*you must contact Vetsure to activate your cover. Cover for accidents starts immediately once your free trial has been activated. There is a 14 day ‘waiting period’ for illness conditions – meaning illness conditions occurring or showing clinical signs during this period will be excluded.
For more information visit www.vetsure.com
Vaccination and Neutering
- Kennel cough
Our vaccination protocol for kittens and cats starts as early as 9 weeks of age and is completed 3-4 weeks later. We vaccinate indoor cats against cat flu, but offer a Feline Leukaemia Virus vaccine as well for those who venture outside. Feline Leukaemia (FeLV) is a fatal condition passed between cats through mutual grooming or fighting and for this reason we recommend all outdoor cats are vaccinated against the disease. The vaccines we use in cats provide protection against:
- Panleucopaenia Virus
- Rhinotracheitis Virus
- Feline Leukaemia Virus
A Vaccination Record Card is given out with each initial vaccination and we provide a complimentary service of vaccination reminders via card and text messaging, to assist you in planning your visits and keeping your vaccinations up to date. Booster vaccinations are also an opportunity for your pet to have a full health check and examination with the vet.
“Should I have my dog neutered?”
As a practice we strive to ensure that our new puppies get the best footing in life. We recognise the need for proper socialisation and training and for this reason we work closely with two fully qualified canine behaviourists. Our classes are run by our own qualified veterinary nurses, who offer a three session course every Tuesday afternoonm at 3.30pm, they provide invaluable socialisation and guidance within the practice.
Puppy and kitten health checks can be carried out by one of our registered nurses. We can provide you with lots of essential information regarding parasite control, neutering, socialisation, insurance and vaccination needs.
As your pet ages their needs change and disease processes can begin to show early signs. Talk to one of our nurses about altering nutritional requirements and common signs of disease to look out for. We can run blood and urine tests in-house for routine screening or if a disease is suspected.
Sexing young kittens, rabbits and guinea pigs can be a bit of a challenge! Bring your youngsters along to a nurse clinic and we will sex them for you free of charge!
Dental disease is a very common problem in our pets. Bring your pet along to a free dental check with one of our nurses and we can demonstrate how to clean your pet’s teeth and discuss other preventative measures you can use. We can also advise you if a surgical dental procedure is needed for your pet and explain what is involved. Cat Dental Problems
Rabbits are very popular pets with specific care needs. Our nurses can advise you on correct feeding, weight control and all-important dental care for your bunny, all free of charge. We also provide an incisor trimming service for those rabbits that need it.
Undertaking claw clipping can be difficult in the home but it is sometimes necessary for older pets that may not exercise as much any more. Our nurses clip nails on dogs, cats, birds and rabbits during routine clinic appointments.
Our surgeons use dissolvable sutures for most routine operations, however sometimes sutures or staples are used that need removing. Our nurses carry this out in a free of charge consultation.
Microchipping is the best way of ensuring your pet can be identified and returned to you if they become lost or stolen. A microchip is inserted under the skin, giving your pet a unique code which can be scanned and matched to the owner. Pet and owner details will be registered immediately by the nurse on a national database, so your pet will be registered before you leave the practice! Microchipping for dogs is to become compulsory in 2016.
For pets that are already microchipped, remember to update the database with your details if you move house.
Westover are working closely with dietitians to offer weight clinics providing expert care and advise for your dog or cat. Obesity is a major problem in our pets and can increase the likelihood of diseases such as diabetes and heart conditions. Our advice and support materials are free of charge and we stock a full range of diet foods. Don’t delay, book in for a weight clinic today!
Parasite control is important for the well-being of your pet and the whole family. Our registered nurses can offer you advice on flea, worm and tick prevention and discuss which the best product for your individual pet is. We are also happy to apply the product for you.
Anal glands- never the most pleasant of subjects, but our nurses are able to express glands at a reduced charge compared with a veterinary consultation
Behavioural problems are often some of the most difficult issues to rectify in our pets, but some of the most important to address. For this reason we endeavour to give our puppies the best footing in life by encouraging them to be enrolled in puppy socialisation classes which are run onsite and are included in the cost of their initial vaccination course. We are fortunate to have contacts with local canine behaviourists’ and dog trainers, who are available for referrals and it means we are well placed to try and manage any potential behavioural problems your dog might have. If you ever require further information or would like to speak to any of our contacts regarding your pet then please contact us at the surgery and we will assist you in arranging an appointment.
Acupuncture at Westover Veterinary Centre.
Sarah Hunter BVSc. MRCVS.
A number of you will have already met me working in the surgery when I have been covering other vets’ holidays or training days.
I completed my Basic Foundation Course in Acupuncture in November 2006 which at the time focussed solely on the Western approach to acupuncture. This enables a vet to start treating animals with acupuncture, but starting a family and changing jobs led to a delay of 18 months. I was able to treat some pets with acupuncture regularly at a veterinary practice in Worcester in 2008/9, when their usual vet went on maternity leave. Since then, a combination of relocating to Norfolk, having a second child and getting back into routine veterinary work has meant acupuncture has taken a back seat. In 2014, I attended a 2-day course looking at the use of acupuncture in the geriatric dog, and I have very recently been on a Case-based Re-cap Day; all courses were provided by the Association of British Veterinary Acupuncturists, of which I am a member.
I started with my first patient at Westover at the end of August; an older dog with generalised back pain particularly over his lower back, which was not responding to conventional pain relief. He had a total of seven sessions and is now back to playing as much as he was six months ago. He is tentatively signed off but most older dogs who have arthritis as the underlying problem are likely to need regular 4-6 week follow-up sessions, once they have completed the initial course.
My Western approach training lends itself best to treating painful conditions, but by applying some Traditional Chinese Medicine methods, many more problems can be addressed. Some examples include Feline Asthma, Vestibular Syndrome (which suddenly affects some of our older canine patients), and some urinary issues.
What does it cost? An initial consultation with treatment is £50.00. This is an hour-long appointment with a full assessment and first treatment. All follow-up appointments are £42.00, and last half an hour.
Does my pet have to have an x-ray first? No, in the ideal world a diagnosis is best through investigations, but for elderly/arthritic pets where owners just want to try and improve quality of life, it is always worth seeing how they respond to acupuncture.
Will my insurance cover it? Several insurance companies will cover the cost but always check first. Some Insurance Companies use a separate “pot” for Complementary Therapy so even if you think you have used all funds for the year, you may still be covered, although you may have to pay an additional excess.
- We are now able to offer Laparoscopic (or Keyhole) surgery which is a minimally invasive surgical technique for our patients and in doing so we are one of only a very small number of practices in the UK that offer this service.
- State of the art diagnostic facilities including digital x-ray, ultrasonography and echocardiography, endoscopy, ECG and blood pressure machine and tonometry (for detecting glaucoma).
- Surgeons with additional qualifications in soft tissue and orthopaedic surgery.
- In house laboratory, providing comprehensive results within minutes.
- Sevofluorane anaesthetic gas for safer anaesthetics in rodents, reptiles and birds.
- 3 fully equipped consulting rooms and extensive kennels for all species.
- A recently expanded operating theatre.
- Substantial off road parking.
Dog Massage Norfolk
Working closely with a specialist Canine Masseuse (Carole O’Shaughnessy ICAT CRM) we are able to now offer a range of massage treatments for your dog.
Carole is passionate about therapeutic massage to help dogs live long active lives, offering kind, caring attention for your cherished pet.
Get in touch with us today for more information.
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