Small Animals: 01692 403202  |  Large Animals: 01603 899930

Small Animals

Small Animal and Avian Care at Westover Vets

We pride ourselves in both the exceptional level of care available to our patients and the friendly, approachable and affordable service we provide to their owners. Our current small animal veterinary team of Chris Tomlinson, Toby Morrell, Michael Sims, Del Tubby, Will Nash, Ann-Marie Coughlan and Sarah Hunter, have over 75 years of experience between them and are supported by a team of equally experienced, fully qualified veterinary nurses. We understand that animals are more than just pets and through transparent, compassionate care we have built strong relationships with our clients over the years and aim to continue doing so.

 

Why Choose Us?

  •  Highly experienced, caring and trusted staff.

 

  •  Extensive range of diagnostic facilities, equipment and in-house laboratory.

 

  • Experts in treating dogs, cats, rabbits and all small pets.

 

  • A £45.00 voucher towards the cost of your puppy socialisation classes given with every vaccination course and numerous free nurse clinics, to help pick up potential problems throughout your pet’s life.

 

  • Long opening hours, competitive prices and affordable health care plans.

 

  • Out Of Hours cover  provided 24/7. A vet and a nurse will be available 24 hours a day 7 days a week to respond to any emergency. We work with Broadland House Vets in Stalham to provide weekend and Bank Holiday cover.

 

  • In house behaviouralist, dog training, acupuncture and animal massage.

 

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Terms and Conditions

Clients are expected to settle accounts at the time of  their appointment.

At months end unpaid/overdue accounts will be subject to an interest charge of 1.6%.

 

Surgery Hours and Appointments

Consultations are provided on an appointment only basis, but we have sufficient vets and provisions to ensure that any emergencies will be seen immediately.

 

We operate long consulting hours to provide an opportunity for all of our clients to find a time that suits them.

 

Routine consultations are available from 8am until 12pm and 1.30pm until 6.30pm Monday to Friday, with late pre-booked appointments available on Mondays until 7pm.

 

The surgery is also open for routine appointments from 8.40am until 12.30pm every Saturday.

 

Home Visits.

We understand that it is not always easy to bring your pet to the vets and there are many instances where a home visit is preferable. With this in mind, we have an animal ambulance and endeavour to make home visits available whenever they are requested.

Fond Farewells is a unique service to help you say goodbye to your pet in a way that suits you. We take great pride at this difficult time and will always handle your pet with the respect and dignity they deserve. We aim to tailor our service to suit you and your pet; even giving your pet the opportunity to stay in their own home, surrounded by their familiar toys and peaceful surroundings.

Emergency Out of Hours

We provide our own out of hours emergency service in conjunction with Broadland House Vets in Stalham. Please ring the usual surgery number 01692 403202 to be directed to an on-call number to  speak to one of our veterinary surgeons.

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Our Health Care Plans                                       HCP poster

 

 

A healthy pet is a happy pet!

Our Health Care Plan is fantastic value for money and our way of rewarding you for ensuring your pet has the best possible preventative health care.

We know it is the most affordable scheme for miles around and provides all the protection your pet will need.

Here at Westover Veterinary Practice we aim to give all our patients the best footing from day one when they visit us as puppies or kittens right through until their latter years. With this in mind we have put together a comprehensive preventative health care plan to ensure you have a happy, healthy pet. The health care plan helps to ensure your pet is covered against all major parasites and viral disease with the cost spread over the year.

 

 

 

Our scheme includes all the essential treatments your pets needs throughout life, such as:-

 

  • Annual Health check and Booster Vaccination.
  • A six month Health Check.
  • Flea Treatments – sufficient for 12 months.
  • Worming Treatments – sufficient for 12 months.
  • 5% Discount on: Neutering/Dental work/Surgery/Pets Passport Scheme and additional parasite control.
  • 10% Discount on: Additional vaccination  e.g.Kennel Cough/Rabies.
  • Additional Benefits Include a special price for Micro-chipping, exclusive seasonal offers and promotions, Low cost Accidental Injury Cover Option.
  • Plans start from £6.75 for your Rabbit, £10.00 for your Cat and £10.50 for your small Dog, per month.

 

Parasites

The control of parasites both on your dog and in the home environment is vital and particular attention should be paid if there are small children in your household. To assist you we are able to advise on a range of products which can kill the adult fleas, and control the production of eggs and larvae in the environment, reducing the risk of discomfort to your pet and lessen the chances of dermatological consequences, such as Flea Allergic Dermatitis and other skin irritations. We have prescription only parasite control to help you control worms, ticks and fleas on your pet and in your home.

 

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Vaccination and Neutering

Vaccination is an important routine treatment which prevents your dog becoming seriously ill. Diseases can be picked up when out and about on walks, visiting friends or when out at shows. We believe in providing our patients with the protection they need for diseases found in the UK, without over vaccinating unnecessarily. We also feel strongly about providing immunity at an early age allowing dogs to get out of the house and socialise properly as soon as possible. We achieve this by using a vaccination protocol that is complete within 2 weeks of the first injection, allowing puppies to get out and about a week later. First vaccination can be given from 8 weeks of age onwards. The vaccines we use in dogs provide protection against:

  • Leptospirosis
  • Parvovirus
  • Distemper
  • Hepatitis
  • Kennel cough

Our vaccination protocol for kittens and cats starts as early as 9 weeks of age and is completed 3-4 weeks later. We vaccinate indoor cats against cat flu, but offer a Feline Leukaemia Virus vaccine as well for those who venture outside. Feline Leukaemia (FeLV) is a fatal condition passed between cats through mutual grooming or fighting and for this reason we recommend all outdoor cats are vaccinated against the disease. The vaccines we use in cats provide protection against:

  •  Panleucopaenia Virus
  •  Rhinotracheitis Virus
  • Calicivirus
  • Feline Leukaemia Virus

A Vaccination Record Card is given out with each initial vaccination and we provide a complimentary service of vaccination reminders via card and text messaging, to assist you in planning your visits and keeping your vaccinations up to date. Booster vaccinations are also an opportunity for your pet to have a full health check and examination with the vet.

Neutering

“Should I have my dog neutered?”

This is a complex question, without a perfect answer, and varies between dogs and bitches, but we have included a Neutering factsheet listing the main pros and cons so you can better make an educated decision.
If you do decide to have your pet neutered they will be in good hands. We have a wealth of experience neutering all species of animals and also work closely with a number of animal charities to help reduce unwanted litters of puppies and kittens.
Castration and spaying are performed as outpatient procedures and generally in cats and dogs from 6 months of age onwards. We admit patients in the morning where they have a pre-op assessment before being admitted onto the ward. The neutering procedure is carried out during the morning and in almost all cases, patients are able to go home that afternoon. All neutering is performed under a general anaesthetic, so animals will be subdued on the day of surgery and may take a few days to get back to normal. Included in the cost of neutering are post-op checks to ensure that they are recovering well and no complications have occurred.

 

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Puppy Socialisationpuppy4]

As a practice we strive to ensure that our new puppies get the best footing in life. We recognise the need for proper socialisation and training and for this reason we work closely with a fully qualified canine behaviourist. We are the only practice locally to offer a £45.00 voucher towards the cost of your 4 week socialisation course, led by our canine behaviourist  Ann Beevers . These are held at our behavioural suite, away from the normal hustle and bustle of the waiting room and provide invaluable socialisation, training and guidance in a controlled environment.

 9d22fe81-9800-418e-aaf5-89d5b170b3f8          Many behavioural traits are established at an early age and it is in the first 16 weeks of life, often known as the “socialisation window” that we can positively impact on our dogs most significantly. The best way to do this is to introduce them to new stimuli, people, places and other dogs from an early age when they will generally respond in a positive manner. Our vaccination protocol enables our patients to get out and about to public places within 3 weeks from starting the course (many practices require 5 weeks), so, along with the socialisation classes, you can provide your puppy with the best possible footing from day one.

 

 

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Nurse clinics

Puppy and kitten health checks can be carried out by one of our registered nurses. We can provide you with lots of essential information regarding parasite control, neutering, socialisation, insurance and vaccination needs.

As your pet ages their needs change and disease processes can begin to show early signs. Talk to one of our nurses about altering nutritional requirements and common signs of disease to look out for. We can run blood and urine tests in-house for routine screening or if a disease is suspected.

Sexing young kittens, rabbits and guinea pigs can be a bit of a challenge! Bring your youngsters along to a nurse clinic and we will sex them for you free of charge!

 

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Dental disease is a very common problem in our pets. Bring your pet along to a free dental check with one of our nurses and we can demonstrate how to clean your pet’s teeth and discuss other preventative measures you can use. We can also advise you if a surgical dental procedure is needed for your pet and explain what is involved. Cat Dental Problems

Rabbits are very popular pets with specific care needs. Our nurses can advise you on correct feeding, weight control and all-important dental care for your bunny, all free of charge. We also provide an incisor trimming service for those rabbits that need it.

Undertaking claw clipping can be difficult in the home but it is sometimes necessary for older pets that may not exercise as much any more. Our nurses clip nails on dogs, cats, birds and rabbits during routine clinic appointments.

 

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Our surgeons use dissolvable sutures for most routine operations, however sometimes sutures or staples are used that need removing. Our nurses carry this out in a free of charge consultation.

Microchipping is the best way of ensuring your pet can be identified and returned to you if they become lost or stolen. A microchip is inserted under the skin, giving your pet a unique code which can be scanned and matched to the owner. Pet and owner details will be registered immediately by the nurse on a national database, so your pet will be registered before you leave the practice! Microchipping for dogs is to become compulsory in 2016.

For pets that are already microchipped, remember to update the database with your details if you move house.

Westover are working closely with RCW to offer weight clinics providing expert care and advise for your dog or cat. Obesity is a major problem in our pets and can increase the likelihood of diseases such as diabetes and heart conditions. Our advice and support materials are free of charge and we stock a full range of diet foods. Don’t delay, book in for a weight clinic today!

Parasite control is important for the well-being of your pet and the whole family. Our registered nurses can offer you advice on flea, worm and tick prevention and discuss which the best product for your individual pet is. We are also happy to apply the product for you.

Anal glands- never the most pleasant of subjects, but our nurses are able to express glands at a reduced charge compared with a veterinary consultation

 

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 Complementary Medicine

Behavioural problems are often some of the most difficult issues to rectify in our pets, but some of the most important to address. For this reason we endeavour to give our puppies the best footing in life by encouraging them to be enrolled in puppy socialisation classes which are run onsite and are included in the cost of their initial vaccination course. They are run by Ann Beevers , a qualified dog behaviourist, and have proven to be very beneficial and also very enjoyable. We are fortunate to have Ann, a behaviourist and dog trainer, available for referrals at the surgery 5 days a week and it means we are well placed to try and manage any potential behavioural problems your dog might have. If you ever require further information or would like to speak to Ann regarding your pet then please contact us at the surgery and we will arrange an appointment.

 

In addition to canine behavioural work, one of our nurses, Karen Smith, has studied feline behaviour and is able to offer assistance to clients whose cats have feline behavioural issues, which, as the cat owners out there know, can be very tricky to manage.
As with human medicine the benefits of complementary techniques alongside traditional medical methods is being increasingly realised. Having recognised this we have recently started working with Carole O’Shaunessy, an animal masseur. She takes referrals from within the practice and further afield and works from the surgery, initially assessing your animals mobility and needs and tailoring massage and manipulation accordingly. The response to her work has been overwhelmingly positive and has great benefits particularly with our elderly and arthritic patients.
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 Acupuncture at Westover Veterinary Centre.

Sarah Hunter BVSc. MRCVS.

A number of you will have already met me working in the surgery when I have been covering other vets’ holidays or training days.

I completed my Basic Foundation Course in Acupuncture in November 2006 which at the time focussed solely on the Western approach to acupuncture. This enables a vet to start treating animals with acupuncture, but starting a family and changing jobs led to a delay of 18 months. I was able to treat some pets with acupuncture regularly at a veterinary practice in Worcester in 2008/9, when their usual vet went on maternity leave. Since then, a combination of relocating to Norfolk, having a second child and getting back into routine veterinary work has meant acupuncture has taken a back seat. In 2014, I attended a 2-day course looking at the use of acupuncture in the geriatric dog, and I have very recently been on a Case-based Re-cap Day; all courses were provided by the Association of British Veterinary Acupuncturists, of which I am a member.

I started with my first patient at Westover at the end of August; an older dog with generalised back pain particularly over his lower back, which was not responding to conventional pain relief. He had a total of seven sessions and is now back to playing as much as he was six months ago. He is tentatively signed off but most older dogs who have arthritis as the underlying problem are likely to need regular 4-6 week follow-up sessions, once they have completed the initial course.

My Western approach training lends itself best to treating painful conditions, but by applying some Traditional Chinese Medicine methods, many more problems can be addressed. Some examples include Feline Asthma, Vestibular Syndrome (which suddenly affects some of our older canine patients), and some urinary issues.

What does it cost? An initial consultation with treatment is £50.00. This is an hour-long appointment with a full assessment and first treatment. All follow-up appointments are £42.00, and last half an hour.

Does my pet have to have an x-ray first? No, in the ideal world a diagnosis is best through investigations, but for elderly/arthritic pets where owners just want to try and improve quality of life, it is always worth seeing how they respond to acupuncture.

Will my insurance cover it? Several insurance companies will cover the cost but always check first. Some Insurance Companies use a separate “pot” for Complementary Therapy so even if you think you have used all funds for the year, you may still be covered, although you may have to pay an additional excess.

 If you would like to book an appointment or request further information please contact the surgery.

 

 Our Facilities

 

  • We are now able to offer Laparoscopic (or Keyhole) surgery which is a minimally invasive surgical technique for our patients and in doing so we are one of only a very small number of practices in the UK that offer this service.
  • State of the art diagnostic facilities including digital x-ray, ultrasonography and echocardiography, endoscopy, ECG and blood pressure machine and tonometry (for detecting glaucoma).
  • Surgeons with additional qualifications in soft tissue and orthopaedic surgery.
  • In house laboratory, providing comprehensive results within minutes.
  • Sevofluorane anaesthetic gas for safer anaesthetics in rodents, reptiles and birds.
  • 3 fully equipped consulting rooms and extensive kennels for all species.
  • A recently expanded operating theatre.
  •  Substantial off road parking.


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Referrals and Second Opinions

We recognise that in some instances a case may be outside our area of competence and we will,  therefore, refer it to a colleague who we are satisfied has additional skills to carry out the investigations or treatment involved.

As a client you may not be clear on the distinction between a second opinion and a referral. A second opinion is merely for confirmation of diagnosis. A referral is for diagnosis and possible treatment in a case which requires specialist knowledge or facilities that are not available in this practice – after which the case will be referred back to our practice.It is practice policy to encourage clients to obtain a second opinion, either within the practice or at a neighbouring practice, if there is any doubt over a diagnosis.

We can also recommend a number of referral centres and we will make the clinical records and any x-rays or laboratory tests, relevant to the case, available to the referring practice.

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